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Capital Software Has Moved


Capital Software has completed our move 

THE HANNAH TECHNOLOGY AND RESEARCH CENTER
Our New Address is
 
Capital Software, Inc.
4660 South Hagadorn Ste 100
East Lansing, MI 48823

 Our telephone numbers and email addresses will remain the same. 
 
   Some of the more exciting things about our new location include:
  • Fiber Optic Internet. Our internet speed has increased to the fastest modern technology can provide due to fiber optics. This means CopyCap will run faster, as will all web services linked back to our servers, within EVOLUTION.
  • Our internet bandwidth has more than tripled.
  • Capital Software now has a data center. We have uninterruptible power. We are on the same backup generator as a major internet provider located in our building. Power can go down everywhere, but there will be no interruption in services from Capital Software.
  • Our data center capability will allow us in the future to provide you with an EVOLUTION ONLINE option. Access your EVOLUTION sales tool anywhere, even from your client’s homes. Never worry about updating – it will be done by us automatically.
 
 
 
 

Capital Software's EVOLUTION Released 

 
 
No one can predict exactly where the future will take us in the world of computers and carrier’s personal lines plans. What will our workstations look like in five years? How will new carrier plans and evolving technology affect how we do our jobs in the future?
 
The word “evolution” is defined as adaptation as a result of changes in the environment and climate. Evolution is also a gradual process. We will never make radical changes that will confuse you or make our products difficult. It is a never ending process that requires a flexible thinking and products. Ease of use and training will always be an integral part of our products.

At Capital we are preparing for both foreseeable and unknown changes that will be thrown your way by this increasingly sophisticated insurance marketplace. To sell in this market we must understand how to explain it to the public though a complete understanding of why new pricing criteria are important and why the Personal Lines market has evolved to the point it has.

For several years, Capital has been planning to further assist you with not only pricing, but closing sales. We explain new carrier products and methods to your clients. It represents a plan and a philosophy. Our products have evolved from simply a rating tool, to a pricing, sales, marketing, education, and policy issuance tool with the flexibility to accommodate any changes the insurance marketplace may bring. The  release of EVOLUTION   will further bring our new direction to light.

Evolution takes Capital beyond being just a “rater”. We have purged the terms “Rater” and “Rating” from Evolution . We now differentiate Pricing from Sales, Marketing, and the mechanics of issuance, as they are all separate processes.

In the past several years, it has become increasingly difficult to explain much less sell new packages and methods to the public. Through Evolution, Capital (with help from your carriers) will now help guide you and your staff in this sales process.
 
Your carriers participated in the design and help management of Evolution by encouraging them to be active participants. Please have your agency’s management review the program revisions as well, with an eye to incorporate ideas they may have to improve Evolution’s ability to help you sell more policies, and produce more dollars per policy. With this new approach, we strive to make the goals of the carriers, the Independent Agency system, and Capital Software, align perfectly.

Here are some of the features you will see in the first release of EVOLUTION, and a view of future enhancements. Many more will be implemented in the next few months.
  • On the Single Company  page, you will see a column entitled Show and Sell , with the carrier’s logo at the top.
  • In this new column will be all the tools you need to close an account. Among the items you will see are Sell Optional Limits and deductibles, pay plans, as well as a new item titled Advantages.
  • Advantages are non-price related information about the featured carrier telling your customer why they might want to be insured by this carrier. Advantages will include information that differentiates the featured carrier from all the others. The carrier themselves will write and maintain these pages to give you help selling their company to your insured.
  • Show and Sell features all company forms needed to issue the policy. Applications, certificates, and Acord forms are all included.
  • On each carrier specific page you may have noticed a new MANUAL button, under which will be the manual pages explaining packaged coverages. This will tell you what coverages are included in the package, as well as how to qualify your customer. As the carriers write and make them available, a SALES TIP button will light up next to the MANUAL button, showing you how to easily present and sell that feature or option to your customer.
  • We are also developing in Evolution, useful presentation scripts that will help you explain to your customer why items like insurance scoring and others are important to proper pricing. Any area that you or your customer may question will have help pages written by your association, your carriers, other trade publications, and by Capital Software. These will aid you to smooth over any customer objections to providing you essential pricing information in a manner recommended by the industry, and thereby give you the edge over an agency without benefit of Evolution.
  • Price Presentations are also changed. A new simplified single company price quote page is under development that you can give your insured with minimal detail, followed by a second page that will provide you the detail you need to understand how the price developed.
  • Our presentations include all recommended verbiage about insurance scoring and other sensitive data, and explain how it is private and secure with your agency.

   We take your trust in Capital Software products very seriously.

   We will continue to evolve with the times to provide you with the very best tools available anywhere. In the development of the Evolution concept we have researched vendors around the world, and find our positioning unique.

We want you to have the technolgy edge over over your competitors, so that your agency will survive and prosper in an ever evolving insurance world.

We encourage you to sit down with your staff and implement a plan for your agency that will best use the new tools Evolution offers.

Please look at the Account Selling and the Agency Standards, assuring you will also quote at least the minimum limit and deductibles your agency has set.

Look at the Sell Optional Limits and Deductible features, as an easy way to sell higher limits and deductibles and at the Manual, Sales Tips and Advantages information throughout Evolution.

We welcome feedback and ideas you want to share to further EVOLUTION in assisting you and your customers.

 
 
 

Employers Mutual Personal Automobile Bridge Released 

In cooperation with Employers Mutual, Capital Software, Inc. is please to announce the release of a new Automobile Bridge.

We would like to thank the staff at Employers Mutual for rigorously testing this new bridging capability, and allowing us to present you with a quality assured product.

This bridge uses the latest Acord technology. It will provide exception performance to improve your workflow allowing you more easily place business with Employers Mutual.

If you have any questions or comments, please call at 1-800-832-4457.

 
 
 

Fremont Insurance Personal Automobile Bridge Released

In cooperation with Fremont, Capital Software, Inc. is please to announce the release of a new Personal Automobile Bridge.

We would like to thank the staff at Fremont for rigorously testing this new bridging capability, and allowing us to present you with a quality assured product.

If you have any questions or comments, please call at 1-800-832-4457.

 
 
 
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